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Competitors are coming and you feel like your digital sales channels have minority impacts.Your competitors can be big players, who have always invested in customer experience and automation of processes, or they could be small startups that respond to customer needs in an excellent way.
In this context, what can you do? First of all, you have to understand where critical issues are.Are them in the digital team or in the support teams? In the corporate mindset or in processes anchored to B2B logic (and not yet projected towards B2C)? In wrong technological investments or in the digital marketing ones? In the classical sales channels pressures?
We will help you understand the reasons that are holding back your business growth. We will find the solutions to respond to any problem, in order to increase your performance.
Market competitiveness. Today and tomorrow.
Technical skills and business knowledge.. At FIND, optimizing conversions and CX does not only mean analyzing an interface to change it. It means understanding what are the obstacles that hold back the turnover, or what are the missed opportunities that lead to invoicing a lot without marginalizing enough. It means knowing the dynamics of online businesses. A knowledge that we have and that we put at your service, to convert more and optimize your investments in advertising.
Omnichannel. For us, this word precedes "conversion marketing" and "customer experience" because it defines the methodological approach. It means measuring every step of the customer journey; giving users’ feedback throughout the purchase process and both online and offline touchpoints.
Qualitative and quantitative analysis. Listening, observing, understanding, empathizing with users. We go to the basis of each problem and propose solutions to optimize, simplify, redesign the user experience and, if necessary, the processes that generate it.
The team that intercepts your customers on the web, answers their questions and takes them straight to your site or e-commerce. This team will also help you discover new audience niches.
The team that intercepts your target audience through digital advertising channels in every step of the customer journey from inspiration to conversion.
A team that helps you start business online, bring it online and strengthen your digital presence. Take advantage of the opportunities that digital offers to communicate and sell, we support you in reducing risks and optimizing efforts and investments. Long story short: we generate profitability and performance.
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