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You did it: you found the way to bring a good number of visitors to your physical store or e-commerce. But many of them don’t buy anything. Or they buy once, but then they never come back. How is it possible? There may be processes that discourage the purchase. Or the cause is a mismatch between people's expectations and what they find in your shop. Or you are still not grasping all the opportunities to turn visitors into customers.
It's time to exploit your investments. Attracting qualified audiences is expensive and complex, that’s why it’s essential to capitalize on every single visit, designing attractive purchase paths, capable of leading visitors to purchase.
We’ve built a working method and an action plan to redesign experiences driven by conversion. We will accompany you in a growth process that will lead you to increase the number of visitors who stay and return, with measurable results beyond your expectations.
Increase turnover and its quality: customers interested in your offer will not hesitate to buy and return.
Technical skills and business knowledge.. At FIND, optimizing conversions and CX does not only mean analyzing an interface to change it. It means understanding what are the obstacles that hold back the turnover, or what are the missed opportunities that lead to invoicing a lot without marginalizing enough. It means knowing the dynamics of online businesses. A knowledge that we have and that we put at your service, to convert more and optimize your investments in advertising.
Omnichannel. For us, this word precedes "conversion marketing" and "customer experience" because it defines the methodological approach. It means measuring every step of the customer journey; giving users’ feedback throughout the purchase process and both online and offline touchpoints.
Qualitative and quantitative analysis. Listening, observing, understanding, empathizing with users. We go to the basis of each problem and propose solutions to optimize, simplify, redesign the user experience and, if necessary, the processes that generate it.
The team that intercepts your customers on the web, answers their questions and takes them straight to your site or e-commerce. This team will also help you discover new audience niches.
The team that intercepts your target audience through digital advertising channels in every step of the customer journey from inspiration to conversion.
A team that helps you start business online, bring it online and strengthen your digital presence. Take advantage of the opportunities that digital offers to communicate and sell, we support you in reducing risks and optimizing efforts and investments. Long story short: we generate profitability and performance.
Provide some general information about you to be contacted by a FIND consultant most in line with your objectives.
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FIND S.r.l. via Giotto, 36 20145 Milano (Italy) P. IVA IT08281400963